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DEALING WITH DIFFICULT PEOPLE

HARVARD BUSINESS REVIEW / GERZON, MARK / SCHWARTZ, TONY / HOLLY WEEKS / GALLO, AMY

Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to a...

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$ 94,900.00